Cancellation, Returns & Refund Policy

If you wish to cancel an order, email support@depsonshealthcare.com as soon as possible and include your order details.

Cancellation may be easier to accommodate before dispatch. Once an order has been dispatched, cancellation may no longer be operationally possible. This does not remove any rights or remedies available under applicable law.

If a customer has paid for an order that cannot be fulfilled because a product is out of stock, Depsons Healthcare will inform the customer and arrange a refund.

Our stated refund target is 7–14 working days. The time taken for the amount to appear in the customer's account may depend on the bank or payment provider.

Products may require special handling, storage and safety precautions. A general return request for a correctly supplied product may not be accepted once delivered, particularly where opening or use affects product integrity.

However, complaints will be reviewed on their individual facts. Please contact us promptly if:

The product received is incorrect.

The order is incomplete.

The product or packaging appears damaged.

The product appears defective or tampered with.

There is another issue covered by applicable law.

Nothing in this policy is intended to exclude or restrict a consumer right or remedy that cannot legally be excluded.

Where a refund is approved or legally required, it will normally be processed through the original payment method where feasible, or another lawful method agreed with the customer.

The time taken for the refund to appear may depend on the bank or payment provider.

Please email support@depsonshealthcare.com and include:

Order number or payment reference.

Name and contact details used for the order.

A brief description of the issue.

Photographs or other supporting details, where relevant.

For cancellation, return or refund assistance, email support@depsonshealthcare.com.